Member Services Coordinator – Durham, NC office (Full-time, 40 hrs/wk)

Priority Deadline: Tuesday, November 30, 2021 – open until filled

About the Community Empowerment Fund

CEF is a non-profit organization operating in Durham and Orange Counties that supports people experiencing homelessness or financial insecurity. We work alongside approximately 250 volunteers and 1,100 members in their pursuit of employment, secure housing, and financial stability. We are valued by Members and partners alike for our ability to meet people where they are and walk alongside each individual to achieve personal goals, as well as our collaborative approach to address systemic gaps in our local communities. We are passionate about sustaining transitions out of homelessness, and combine flexible relationship-based support with innovative matched savings accounts, referral networks, resource databases, and programs to support Members in achieving their long-term dreams. Learn more at www.communityef.org. 

Position Summary:

The Member Services Coordinator (MSC) position is a part of the core program staff in CEF’s Durham office. The MSC stewards all services provided to CEF Members in the Durham office and works collaboratively with the leadership of CEF’s Chapel Hill program to ensure consistent and equitable services across our two geographies. The MSC also maintains CEF Durham’s relationships with a wide variety of local service providers, and represents CEF in collaborative spaces within Durham County’s human services systems, and will manage special projects specific to the Durham geography.

The MSC works closely with the Durham staff team to support office operations, including providing in-person support in the office several days a week, facilitating and supporting teams of volunteers, supervising staff and interns, and participating in and co-facilitating regular staff team meetings. Some of the MSC’s work may be completed remotely, with some requiring in-person presence. When working in the office the MSC is expected to model and hold volunteers and staff accountable to all CEF’s safety procedures associated with COVID-19.

Responsibilities:

• Participates in collective cross geography policy and practice building processes for Member Services (confidentiality, grievances, conflict resolution, etc).
• Upholds confidentiality standards.
• Stewards an effective case-conferencing system for staff and advocates to check-in, collaborate, and troubleshoot challenges in order to better serve CEF Members.
• Provides technical assistance to CEF’s volunteer leaders and Advocates in providing services to Members and achieving program outcomes.
• Coordinate logistics of language access for Members requiring services in languages other than English.
• Provide program-specific data and anecdotes for use in grant writing and individual donor solicitation.

• Represents CEF at Durham County service collaborations and partnerships including Family by name list, Chronic Homeless by name list, HSAC, and CEHD.
• Ensures adequate CEF representation at other geography-specific coalition spaces as needed (such as COVID emergency response coordination workgroups).
• Maintains existing partnerships and brokers new partnerships with nonprofit, government, and community organizations to cultivate two-way referral pathways and service integrations and manage CEF’s referral materials, as well as communicate consistently with partners to ensure effective transmission of necessary information.
• Manage Durham-specific partnerships including Wheels 4 Hope, and Kramden Institute’s volunteer Tech Coordinator.

Database & Financial Coaching Development: (15%)

CEF Team Member: (10%)

• Excellent interpersonal & communication skills – ability to work effectively in varied professional, socioeconomic, and cultural contexts with people across abilities and neurological differences, and from diverse racial, socioeconomic, educational, cultural, religious, and ethnic backgrounds.
• Whole person and healing-centered approach to Member Services.
• Strong understanding of at least two of the following and willingness to learn the others and apply them in organizational, program, and policy design and implementation.
  • Racial Equity
  • Trauma-Informed Care/Healing Focused Engagement
  • Transformative Justice
  • Housing First
  • Harm Reduction
• Ability to design and implement systems that build towards efficient, collaborative, and effective cross-sector partnerships.
• Prefer strong group project management, team facilitation, training, and individual and group supervision skills including an understanding of complex group dynamics.
• Proficient in Microsoft Office and Google Suite, preference for experience with client file maintenance in a social service setting.
• Comfortable with and/or willing to learn new communications technology and database systems (i.e., Slack, Asana, Salesforce).
• Works well independently, satisfies deadlines, prioritizes diverse workload effectively, and maintains own motivation on multiple long-term and short-term projects.
• Shared commitment to CEF’s mission.
• Preferred Master’s degree in social work or related field with a minimum of two years direct service with people experiencing homelessness or other crisis work;
  • or BS/BA degree with a minimum of five years direct service with people experiencing homelessness or other crisis work;
  • or High School diploma or GED with ten years direct service with people experiencing homelessness or other crisis work.

Compensation​:

This is a full-time, salaried position. This position is expected to work an average of 40 hours per week and will be paid $41,000/year. This position is also eligible for 100% employer-paid health insurance; optional employee-paid dental and vision; paid vacation, sick, and holiday leave; and a professional development stipend. See an outline of CEF’s benefits here. All CEF staff are expected to be fully vaccinated against COVID-19 or submit weekly negative test results.  

CEF is an equal opportunity employer, and strongly encourages applications from people of color, persons with disabilities, people with lived experience of homelessness, women, and LGBTQ applicants. Thank you for your interest!

Member Services Coordinator – Chapel Hill, NC office (Full-time, 40 hrs/wk)

Priority Deadline: Tuesday, November 30, 2021 – open until filled

About the Community Empowerment Fund

CEF is a non-profit organization operating in Durham and Orange Counties that supports people experiencing homelessness or financial insecurity. We work alongside approximately 250 volunteers and 1,100 members in their pursuit of employment, secure housing, and financial stability. We are valued by Members and partners alike for our ability to meet people where they are and walk alongside each individual to achieve personal goals, as well as our collaborative approach to address systemic gaps in our local communities. We are passionate about sustaining transitions out of homelessness, and combine flexible relationship-based support with innovative matched savings accounts, referral networks, resource databases, and programs to support Members in achieving their long-term dreams. Learn more at www.communityef.org. 

Position Summary:

The Member Services Coordinator (MSC) position is a part of the core program staff in CEF’s Chapel Hill office. The MSC stewards all services provided to CEF Members in the Chapel Hill office and works collaboratively with the leadership of CEF’s Durham program to ensure consistent and equitable services across our two geographies. The MSC also maintains CEF Chapel Hill’s relationships with a wide variety of local service providers, and represents CEF in collaborative spaces within Orange County’s human services systems, and manages the Orange Community Hub to bring services that CEF does not offer into our office via partnering agencies.

The MSC works closely with the Chapel Hill staff team to support office operations, including providing in person support in the office several days a week, facilitating and supporting teams of volunteers, supervising staff and interns, and participating in and co-facilitating regular staff team meetings. Some of the MSC’s work may be completed remotely, with some requiring in person presence. When working in the office the MSC is expected to model and hold volunteers and staff accountable to all CEF’s safety procedures associated with COVID-19.

Responsibilities:

• Participates in collective cross geography policy and practice building processes for Member Services (confidentiality, grievances, conflict resolution, etc).
• Upholds confidentiality standards.
• Stewards an effective case-conferencing system for staff and advocates to check-in, collaborate, and troubleshoot challenges in order to better serve CEF Members.
• Provides technical assistance to CEF’s volunteer leaders and Advocates in providing services to Members and achieving program outcomes.
• Coordinate logistics of language access for Members requiring services in languages other than English.
• Provide program-specific data and anecdotes for use in grant writing and individual donor solicitation.

• Manages the Orange Community Hub (OC Hub) in CEF’s Chapel Hill office designing systems to facilitate coordination and collaboration between OC Hub Partner organizations.
• Ensures adequate CEF representation at other geography-specific coalition spaces as needed (such as COVID emergency response coordination workgroups).
• Maintains existing partnerships and brokers new partnerships with nonprofit, government, and community organizations to cultivate two-way referral pathways and service integrations and manage CEF’s referral materials, as well as communicate consistently with partners to ensure effective transmission of necessary information.
• Represents CEF at Orange County service collaborations including the HOME Committee, Coordinated Entry Working Group, Outreach Court, SOAR Collab, and Local Reentry Council Housing Sub-Committee.

Database & Financial Coaching Development: (15%)

CEF Team Member: (10%)

• Excellent interpersonal & communication skills – ability to work effectively in varied professional, socioeconomic, and cultural contexts with people across abilities and neurological differences, and from diverse racial, socioeconomic, educational, cultural, religious, and ethnic backgrounds.
• Whole person and healing-centered approach to Member Services.
• Strong understanding of at least two of the following and willingness to learn the others and apply them in organizational, program, and policy design and implementation.
  • Racial Equity
  • Trauma-Informed Care/Healing Focused Engagement
  • Transformative Justice
  • Housing First
  • Harm Reduction
• Ability to design and implement systems that build towards efficient, collaborative, and effective cross-sector partnerships.
• Prefer strong group project management, team facilitation, training, and individual and group supervision skills including an understanding of complex group dynamics.
• Proficient in Microsoft Office and Google Suite, preference for experience with client file maintenance in a social service setting.
• Comfortable with and/or willing to learn new communications technology and database systems (i.e., Slack, Asana, Salesforce).
• Works well independently, satisfies deadlines, prioritizes diverse workload effectively, and maintains own motivation on multiple long-term and short-term projects.
• Shared commitment to CEF’s mission.
• Preferred Master’s degree in social work or related field with a minimum of two years direct service with people experiencing homelessness or other crisis work;
  • or BS/BA degree with a minimum of five years direct service with people experiencing homelessness or other crisis work;
  • or High School diploma or GED with ten years direct service with people experiencing homelessness or other crisis work.

Compensation​:

This is a full-time, salaried position. This position is expected to work an average of 40 hours per week and will be paid $41,000/year. This position is also eligible for 100% employer-paid health insurance; optional employee-paid dental and vision; paid vacation, sick, and holiday leave; and a professional development stipend. See an outline of CEF’s benefits here. All CEF staff are expected to be fully vaccinated against COVID-19 or submit weekly negative test results.  

CEF is an equal opportunity employer, and strongly encourages applications from people of color, persons with disabilities, people with lived experience of homelessness, women, and LGBTQ applicants. Thank you for your interest!

Applications are due Tuesday, November 30th at 11:59 PM. 

About the CEF Advocate position:

Advocates are volunteers trained to walk with Members in achieving their goals, often related to housing, employment, or financial independence. Advocates are not experts, but are curious, empathetic, and highly dedicated team players who commit to holding two Advocate hours per week for a minimum of two years. CEF Advocates work 2-1 with CEF Members to  celebrate achievements and provide long-term, relationship-based support through challenges and barriers. The Advocate role is a volunteer position and is unpaid.

Responsibilities

• Work two-on-one with CEF Members towards their goals
• Actively engage in ongoing learning opportunities to grow as an Advocate
• Support the management of office hour operations, including scheduling Member appointments and directing the flow of Member service activity in the office 
• Properly use the CEF Connect database and other systems that help provide efficient and high-quality services to CEF Members, maintaining a high level of confidentiality
• Communicate proactively with staff and volunteer leaders around wellness, attendance, tardiness or other concerns

Qualifications

• Clear commitment to CEF’s mission and eager to commit to the full two years (and more!) 
• Awareness of institutional oppression
• Actively strives for continual learning and reflection
• Resourceful, collaborative and creative problem-solver
• Experience and comfort working with people across abilities, neurological/cultural differences
• A deep understanding of authentic and empowering relationships 
• Possesses many of the skills (active listening, empathy, vulnerability, trust) that are necessary to form relationships with Members
• Flexibility, tendency to take initiative, and a commitment to being a team player
• All majors and career interests are encouraged to join
• Proficiency in Spanish is a plus

Core Advocate Commitment: 

• Attend all sessions of mandatory CEF Advocate Training
  • Saturday, Jan 15, 10:00-1:30 PM
  • Saturday, January 22, 10:00-1:30 PM
  • Saturday, January 29, 10:00-1:30 PM
• Attend mandatory ongoing learning opportunities (2x/Fall and Spring) 
• Hold two weekly ‘Advocate’ hours for a minimum of two years
  • Hours change from the Fall to the Spring
  • Advocates are not required to hold hours over the summer, though it is appreciated

Please fill out the application here. Applications have a deadline of November 30th, 2021. Reach out to Kristina Smith (kristinas@communityef.org) with questions. 

CEF is an equal opportunity employer, and strongly encourages applications from people of color, persons with disabilities, women, and LGBTQ applicants.

Priority deadline for application is Sunday, Nov. 21st at 11:59 PM. 

About the CEF Advocate position:

Advocates are volunteers trained to walk with Members in achieving their goals, often related to housing, employment, or financial independence. Advocates are not experts, but are curious, empathetic, and highly dedicated team players who commit to holding two Advocate hours per week for a minimum of two years. CEF Advocates work 1-1 or 2-1 with CEF Members to  celebrate achievements and provide long-term, relationship-based support through challenges and barriers. The Advocate role is a volunteer position and is unpaid.

Responsibilities

• Work one-on-one or two-on-one with CEF Members towards their goals
• Actively engage in ongoing learning opportunities to grow as an Advocate
• Support the management of office hour operations, including scheduling Member appointments and directing the flow of Member service activity in the office 
• Properly use the CEF Connect database and other systems that help provide efficient and high-quality services to CEF Members, maintaining a high level of confidentiality
• Communicate proactively with staff and volunteer leaders around wellness, attendance, tardiness or other concerns

Qualifications

• Clear commitment to CEF’s mission and eager to commit to the full two years (and more!) 
• Awareness of institutional oppression
• Actively strives for continual learning and reflection
• Resourceful, collaborative and creative problem-solver
• Experience and comfort working with people across abilities, neurological/cultural differences
• A deep understanding of authentic and empowering relationships 
• Possesses many of the skills (active listening, empathy, vulnerability, trust) that are necessary to form relationships with Members
• Flexibility, tendency to take initiative, and a commitment to being a team player
• All majors and career interests are encouraged to join
• Proficiency in Spanish is a plus

Core Advocate Commitment: 

• Attend all sessions of mandatory CEF Advocate Training
  • Sat, Jan 22, 12:30-4:30 PM
  • Sun, Jan 23, 12:30-4:30 PM
  • Sat, Feb 5, 12:30-4:30 PM
• Attend mandatory monthly ongoing learning opportunities 
• Hold two weekly ‘Advocate’ hours for a minimum of two years (starting the week of Jan 24th)
• Attend a 15 minute pod meeting before every ‘Advocate’ hours shift

Please fill out the application here. Applications have a priority deadline of Nov. 21st, 2021. Reach out to Leah Whitehead (leahw@communityef.org) with questions. 

CEF is an equal opportunity employer, and strongly encourages applications from people of color, persons with disabilities, women, and LGBTQ applicants.