
Join Our Team
About the Community Empowerment Fund
CEF is a non-profit organization operating in Durham and Orange Counties that is working to end the racial wealth gap by supporting people experiencing homelessness or financial insecurity. We work alongside approximately 250 volunteers and 3,000 Members in their pursuit of employment, secure housing, and financial stability. We are valued by Members and partners for our ability to meet people where they are and walk alongside each individual to achieve personal goals, as well as our collaborative approach to address systemic racism and oppression which causes gaps in our local communities. We are passionate about sustaining transitions out of homelessness, and combine flexible relationship-based support with innovative matched savings accounts, referral networks, resource databases, and programs to support Members in achieving their long-term dreams. Learn more at www.communityef.org.
To discourage practices of negotiating that have historically reinforced larger systems of inequality, CEF posts the amount we are able to offer for each position. All employees have the opportunity to earn raises based on increased competencies in their positions and all employees will receive a 2% annual cost of living increase. Please do not apply to a position if the compensation listed does not meet your requirements.
In addition, CEF anonymizes all applications in order to create a more equitable hiring process. This means that the hiring committee does not know the name or contact information of candidates. CEF also redacts the names of educational institutions that candidates have attended. Internal candidates are always welcome to apply to posted positions. Their experience with CEF will not be redacted which means that hiring committee participants may be able to identify these candidates. For internal candidates, you should expect that your work or volunteer experience at CEF will be considered in the candidate evaluation process. CEF is committed to maintaining a fair and equitable hiring process for all candidates.
Open Positions:
Development & Communications Manager
Applications are accepted on a rolling basis and the position will remain open until filled.
Position Overview
Working closely with CEF’s executive and board leadership as well as support staff, the Development & Communications Manager will lead development and communication efforts as CEF continually grows its reach in the community. The Development & Communications Manager will be responsible for sustaining CEF’s development strategy through grants and contracts management, funder relationships, communications stewardship, and donor campaigns and events; creating and posting content to CEF’s social media platforms; creating a monthly newsletter; producing CEF’s Annual Report; and managing all communications and grant processes and documentation. Although most responsibilities may be carried out remotely, some on-site work should be expected, especially for events. The Development & Communications Manager will report to the Executive Director and may supervise volunteer Advocates and Summer Interns. They are a key member of the Senior Leadership Team.
Position Responsibilities
Developing and implementing development strategy to achieve fundraising goals:
- Create, lead, and implement annual and multi-year development plans, in close collaboration with CEF leadership team (includes ED and Board Development Committee), including a long-term sustainability strategy
- Identify, cultivate, and steward strong relationships with funders, donors, governmental partners, and other allies–including direct solicitations
- Identify and cultivate new funding prospects, including major donors and foundations
- Lead and coordinate CEF staff, volunteers, and board members engaged in development, including supervision of volunteer Advocate leaders and working with Board Development Committee
- Manage development systems and processes, including maintaining donor database (Salesforce) and managing the creation of the Annual Report
- Participate in organizational strategic planning alongside the leadership team
Manage application and reporting processes for CEF grants and contracts:
- Create and manage an annual grants/contract calendar in order to monitor and meet grant application and reporting deadlines
- Develop materials for grant applications, letters of inquiry, proposals, invoices, and grant and contract reports
- Identify and cultivate new funding prospects
- Manage contract cultivation, relationships, and reporting
- Work with program staff to ensure that necessary outcomes are being tracked
Individual donors – major gifts, events, mailing campaigns:
- Lead and implement annual fundraising events and house parties
- Manage and implement individual donor campaigns (2x/year)
- Coordinate team efforts and engage actively in individual donor development, including ongoing communication, gift acknowledgments, and relational connections
- Plan & organize “friend-raising” events including the annual Share the Love: Art Show and Alumni Advocate reunions
- Plan CEF’s annual event, The Piggy Bank Bash, including cultivating sponsors, finding a venue, outreach, ticket sales, etc.
Develop and manage CEF’s external communications strategy:
- Create and manage a communications calendar for external communications (including to wider CEF network and donors)
- Develop written content for all external ephemera including donor-facing communications, monthly e-newsletters, and the Annual Report
- Work with program staff and volunteer Advocates to produce regular social media and blog posts (3-4/wk) highlighting relevant local stories and programs, Member stories, staff stories, updates to CEF programs, and fundraising campaigns
- Work with program staff and volunteer Advocates to create and use Member-interview protocols to share stories both externally and internally
- Maintain CEF’s website
Administrative Tasks:
- Maintain necessary files and records (both electronic and paper) for all grants, contracts, and donations
- Manage the monthly thank-you process–matching donations in Salesforce, including generating donor list, completing mail merge, and writing messages to each donor. Also responsible for mailing
- Work with Finance & Operations Manager to provide the necessary documentation to CEF’s auditor
CEF Team Member
- Attend and participate in all regularly scheduled team meetings, caucuses, retreats, supervision, and other activities in Durham and Chapel Hill (remote and in-person)
- Work collaboratively with team members when necessary
- Engage actively in program design and project management efforts to improve CEF’s outcomes, impact, and methodologies
- Embody CEF values and guiding principles, participate meaningfully in meetings, work collaboratively with coworkers, and engage in CEF in ways that are informed by social justice frameworks including, but not limited to relationship-based support, trauma-informed care, harm-reduction, and motivational interviewing
- Follow CEF financial procedures, including timely reporting of expenses, clear communication around debit card needs, and participation in budget creation
Position Qualifications (Required unless indicated as “preferred”)
- 3-5 years of experience leading fundraising, and development work–including demonstrated success in securing funds from foundations and major donors, preferably for organizations $1M-$2M in size
- Experience with a range of development/fundraising duties, including individual donor cultivation/campaigns, grant/contract management, and major donor communications
- Excellent written and interpersonal communication skills
- Experience leading fundraising events planning, including sponsorship cultivation
- Experience with project management and coordinating a team, including volunteers
- Experience with donor database management (Customer Relationship Management database software, ex. Salesforce) and outcomes reporting (database tracking software, ex. Tableau)
- Strong aptitude with spreadsheets required, including proficiency in G Suite (Google Sheets and Docs) and Microsoft Office Suite (Word and Excel)
- Self-motivated, with exceptional organizational abilities and attention to detail, with ability to follow through on many simultaneous projects
- Clear analysis and understanding of racial equity, structural racism, socioeconomic inequity, and white supremacy culture, particularly in relation to communications and nonprofit organizational structure
- Experience leading narrative storytelling through a racial equity lens and creating communications that work to dismantle white supremacist systems within CEF’s internal functions
- Experience maintaining a WordPress website, preferred
- Experience working with Canva, preferred
- Willingness and ability to learn new technologies and programs quickly
- Commitment to CEF’s mission
An ideal candidate will have
- A commitment to shared leadership, embodying CEF’s values and guiding principles
- Affirming, empowering, collaborative, and listening-based leadership style, with a strong sense of self-direction and accountability to the community
- Compelling, authentic, and clear verbal and written communication
- Ability to take initiative and complete duties independently
- Experience and comfort working with people across abilities and neurological differences, and from diverse racial, socioeconomic, educational, cultural, religious, gender, and ethnic backgrounds and identities
- Experience with work management software (ex. Asana, Slack)
Salary and Benefits
This is a full-time, salaried position. The Development & Communications Manager is expected to work an average of 40 hours per week and will be paid $55,000 annually. This position is also eligible for 100% employer-paid health insurance; 100% employer-paid term life insurance; a 401(k) plan with 4% employer match; optional employee-paid dental and vision; paid vacation, sick, and holiday leave; and a professional development stipend. See an outline of CEF’s benefits here. All CEF staff are expected to be fully vaccinated against COVID-19 and submit weekly negative test results. This position is expected to start on May 1, 2023.
To Apply
Please submit a cover letter outlining why you are a great fit for this position, resume, 2 writing samples, and 3 professional references to hiring@communityempowermentfund.org with the subject “Development & Communications Manager.” Applications will be reviewed on a rolling basis and will remain open until filled.
CEF is an equal opportunity employer, and strongly encourages applications from people of color, persons with disabilities, women, LGBTQI identified people, and people with lived experience with homelessness or poverty.
Finance & Operations Manager
Applications are accepted on a rolling basis and the position will remain open until filled.
Position Overview
Working closely with CEF’s executive and board leadership the Finance & Operations Manager will oversee financial management and oversight, manage CEF’s financial coaching & Safe Savings programs, and ensure the organization is complying with all audit and legal recommendations. The Finance & Operations Manager will be responsible for leading organizational budgeting processes, the preparation of financial statements and projections, supervising financial record-keeping and accounting, oversight of CEF’s operating budget, check-writing, and payroll. The Finance & Operations Manager will have a combination of on- and off-site work; some tasks and duties will be performed in both CEF’s Chapel Hill and Durham offices, and other tasks can be completed remotely. The Finance & Operations Manager will report to the Executive Director, lead the Finance Committee, be an active member of the Resources & Financial Coaching team, and is a key member of the Senior Leadership Team.
Position Responsibilities
Lead CEF’s financial systems and management:
- Lead CEF’s organizational budget and financial planning, including creating projections and calculating changes, creating program-specific budgets as needed for grants and contracts, and reporting actuals to budget on a monthly basis
- Oversee and update CEF’s internal financial management tools to be in line with recommendations from CEF’s auditors and external accountant
- Provide oversight for CEF’s internal accounting practices, ensuring that all income and expenses are entered correctly into Quickbooks, filed correctly both electronically and in paper files, and that monthly reconciliations are completed–this includes being responsible for ensuring that payments are processed in a timely manner
- Manage CEF’s Safe Savings program including ensuring that deposits and withdrawals are processed in a timely fashion, auto-save transactions are processed, and volunteer Advocates understand the program and how to support interested Members
- Manage payroll processing, including correctly allocating time off and benefits
- Communicate status of organizational finances as needed to Executive Director, Board, staff, and funders, through the generation of financial statements and reports and concise analysis
Manage CEF’s Financial Coaching & Safe Savings Program:
- Create and maintain CEF’s financial coaching curriculum: including developing new curriculum, keeping curricula up-to-date, and supporting volunteer Advocates as they work through sessions with CEF Members
- Train staff and volunteer Advocates on how to utilize financial coaching curricula, how to support Members with financial planning, and how Safe Savings accounts work including day-to-day procedures
- Advise volunteer Advocates on how to support Members in developing budgets, setting savings goals, financial management, financial planning, and account management including working directly with Advocate/Member pairs as needed
- Maintain all records for CEF’s Safe Savings accounts–this includes:
- processing auto-saves
- communicating with Members about their accounts
- performing monthly reconciliations with Salesforce and Quickbooks
- filing necessary paperwork
- Attend and actively participate in bi-weekly Resource & Financial Coaching team meetings
Bookkeeping Tasks:
Weekly Duties:
- Log operating revenue and expenses in Quickbooks
- File all expense and revenue documentation
- Prepare & print checks for ED’s signature (minimum of 2x/wk, this includes bill payments & Safe Savings transactions)
- Prepare bank deposits & make deposits at local financial institutions
- Reconcile Quickbooks to CEF’s matched savings account records in Salesforce
Monthly & Ad Hoc Duties:
- Review bank statements for accurate accounting records prior to reconciliation by contract accountant
- Lead CEF’s annual financial audit
- Prepare and send invoices
Support Executive Director with operations management and HR:
- Manage personnel documentation, including personnel roster and timesheets
- Lead coordination of organizational insurance (general liability, workers comp, cyber security, directors and officers’ insurance, etc.)
- Manage organizational accounts/subscription services (G-Suite, Slack, Asana, Salesforce, etc.) and create staff/volunteer accounts as needed
- Assist with coordinating organizational employee benefits including health insurance, retirement, etc. This includes managing the annual renewal processes, researching benefit options, etc.
- Assist with managing hiring processes – this includes checking the hiring email, maintaining a job description template, editing and posting job descriptions, anonymizing applications, helping to create evaluation rubrics for each hiring process, and working with hiring committees to communicate with candidates. Other related hiring tasks may also be required
- Additional work, as needed
CEF Team Member
- Attend and participate in all regularly scheduled team meetings, caucuses, retreats, supervision, and other activities in Durham and Chapel Hill (remote and in-person)
- Work collaboratively with team members when necessary
- Engage actively in program design and project management efforts to improve CEF’s outcomes, impact, and methodologies
- Embody CEF values and guiding principles, participate meaningfully in meetings, work collaboratively with coworkers, and engage in CEF in ways that are informed by social justice frameworks including, but not limited to relationship-based support, trauma-informed care, harm-reduction, and motivational interviewing
- Lead CEF’s financial procedures, including timely reporting of expenses, clear communication around debit card needs, and participatory budgeting, and ensure staff comply with procedures
Position Qualifications (Required unless indicated as “preferred”)
- 3-5 years of experience leading nonprofit finance systems, including direct experience with budgeting, entering income and expenses into Quickbooks/bookkeeping, and pulling financial reports
- Experience developing and managing organizational budgets of $1M-$2M
- Minimum of 2-3 years of experience with Quickbooks Online
- Minimum of 2-3 years experience with project management and coordinating a team, including volunteers
- Excellent interpersonal communication skills
- Experience with Salesforce, preferred
- Strong aptitude with spreadsheets required, including proficiency in G Suite (Google Sheets and Docs) and Microsoft Office Suite (Word and Excel)
- Self-motivated, with exceptional organizational abilities and attention to detail, with ability to follow through on many simultaneous projects
- Clear analysis and understanding of racial equity, structural racism, socioeconomic inequity, and white supremacy culture, particularly in relation to communications and nonprofit organizational structure
- Commitment to CEF’s mission
An ideal candidate will have
- A commitment to shared leadership, embodying CEF’s values and guiding principles
- Affirming, empowering, collaborative, and listening-based leadership style, with a strong sense of self-direction and accountability to the community
- Ability to take initiative and complete duties independently
- Experience and comfort working with people across abilities and neurological differences, and from diverse racial, socioeconomic, educational, cultural, religious, gender, and ethnic backgrounds and identities
- Experience with work management software (ex. Asana, Slack)
Salary and Benefits
This is a full-time, salaried position. The Finance & Operations Manager is expected to work an average of 40 hours per week and will be paid $55,000 annually. This position is also eligible for 100% employer-paid health insurance; 100% employer-paid term life insurance; a 401(k) plan with 4% employer match; optional employee-paid dental and vision; paid vacation, sick, and holiday leave; and a professional development stipend. See an outline of CEF’s benefits here. All CEF staff are expected to be fully vaccinated against COVID-19 and submit weekly negative test results. This position is expected to start on May 1, 2023.
To Apply
Please submit a cover letter outlining why you are a great fit for this position, resume, and 3 professional references to hiring@communityempowermentfund.org with the subject “Finance & Operations Manager.” Applications will be reviewed on a rolling basis and will remain open until filled.
CEF is an equal opportunity employer, and strongly encourages applications from people of color, persons with disabilities, women, LGBTQI identified people, and people with lived experience with homelessness or poverty.
Advocacy Manager
Applications are accepted on a rolling basis and the position will remain open until filled.
Position Overview
The Advocacy Manager position is a cross geography position that is tasked with managing CEF’s advocacy initiatives, in alignment with CEF’s Strategic Plan. The Advocacy Manager will work with the Executive Director and frontline staff to determine overall advocacy goals and will provide guidance to ensure CEF’s mission, guiding principles, and values are represented in targeted campaigns and that campaigns and initiatives center on those with lived experience, especially CEF Members. An ideal candidate will not only be passionate about equitable and affordable housing but have demonstrated experience in inspiring others to get involved and advocate for safe and affordable living conditions. The Advocacy Manager is a key member of the Senior Leadership Team.
Position Responsibilities
Advocacy:
- Spearhead CEF’s organizational advocacy vision with the Executive Director
- Work with Office & Community Organizers to ensure campaigns have synergy across geographies and to determine relevant trainings and workshops for Members and volunteer Advocates involved in CEF’s advocacy efforts
- Build and manage relationships with outside organizations to strengthen CEF’s advocacy efforts and represent CEF at coalition meetings, conferences, and other events
- Work with local stakeholders, elected officials, and their staff to advance campaigns
- Monitor legislative and regulatory develops that impact CEF’s mission and develop advocacy positions and talking points in response to changes
- Ensure that advocacy initiatives do not lead to lobbying
- Coordinate outreach and communications related to advocacy campaigns – including phone banking CEF Members, creating social media posts, and sharing stories and highlights in CEF’s newsletter, annual reporting, and other internal communications
- Manage relationships with local media outlets to ensure coverage of advocacy campaigns and wins
- Share updates and progress with CEF staff monthly at all staff meetings
Supervision:
- Lead the Advocacy Team including managing work plans, offering mentorship and guidance, and working with frontline staff to implement program strategy
- Office & Community Organizers (OCO) – 2 people
- Support Office and Community Organizers in supervising and supporting volunteer Advocate and paid intern teams
- Facilitate and lead Advocacy Team meetings
- Facilitate annual performance review process for all direct reports
Office Support:
- Provide a consistent and welcoming in-office presence for Members and Advocates, and responsive support for Pod Leaders during office hours. (The amount of weekly office hours will vary based on seasonal needs by will generally be 2 hours/week.)
- Ensure office policies and safety procedures are followed, and implement capacity-building changes and improvements to office hour-related procedures and practices
- Work one-on-one with Members in the office as necessary, using CEF’s relationship-based support model
- Support the Office and Community Organizers with duties to ensure COVID-19 and safety protocols are followed by staff, volunteer Advocates, and Members
- Learn the staff support procedures for each geography and perform those duties fully
CEF Team Member
- Attend and participate in all regularly scheduled team meetings, caucuses, retreats, supervision, and other activities in Durham and Chapel Hill (remote and in-person)
- Work collaboratively with team members when necessary
- Engage actively in program design and project management efforts to improve CEF’s outcomes, impact, and methodologies
- Embody CEF values and guiding principles, participate meaningfully in meetings, work collaboratively with coworkers, and engage in CEF in ways that are informed by social justice frameworks including, but not limited to relationship-based support, trauma-informed care, harm-reduction, and motivational interviewing
- Follow CEF financial procedures, including timely reporting of expenses, clear communication around debit card needs, and participation in budget creation
Position Qualifications (Required unless indicated as “preferred”)
- 3-5 years advocacy experience including establishing and managing campaigns
- Experience with housing advocacy is strongly preferred
- Experience organizing in Durham and/or Orange Counties, North Carolina strongly preferred
- 2-3 years of experience with facilitation
- 1-2 years of experience as a supervisor
- Excellent interpersonal & communication skills
- Ability to work effectively in varied professional, socioeconomic, and cultural contexts with people across abilities and neurological differences, and from diverse racial, socioeconomic, educational, cultural, religious, and ethnic backgrounds
- Ability to design and implement systems that build towards efficient, collaborative, and effective cross-sector partnerships with community
- Ability to work independently, satisfy deadlines, and effectively prioritize tasks for both long-term and short-term projects
- Exceptional organizational abilities and attention to detail, with the ability to follow through on many simultaneous projects
- Commitment to CEF’s mission
- Clear analysis of structural racism and socioeconomic inequity, and willingness to continue to learn and grow
- Strong aptitude with Microsoft Office/Google Suite including proficiency with spreadsheets
- Experience with work management and database software (ex. Asana, Slack, Salesforce, and Google products) and willingness to learn new technologies
- Strong group management, team facilitation, and both individual and group supervision skills including an understanding of complex group dynamics, preferred
An ideal candidate will have
- A commitment to shared leadership, embodying CEF’s values and guiding principles
- Affirming, empowering, collaborative, and listening-based leadership style, with a strong sense of self-direction and accountability to the community
- Compelling, authentic, and clear verbal and written communication
- Ability to take initiative and complete duties independently, while knowing when to ask for support
- A proven track record of being deeply rooted in the community served
- Preference for someone living in the Triangle area and well-versed in local issues
- Whole person and healing-centered approach to community building
Salary and Benefits
This is a full-time, salaried position. The Advocacy Manager is expected to work an average of 40 hours per week and will be paid $52,000 annually. The position requires in-person work, including occasional weekend responsibilities, and the person is expected to live locally. This position is also eligible for 100% employer-paid health insurance; 100% employer-paid term life insurance; a 401(k) plan with 4% employer match; optional employee-paid dental and vision; paid vacation, sick, and holiday leave; and a professional development stipend. See an outline of CEF’s benefits here. All CEF staff are expected to be fully vaccinated against COVID-19 and submit weekly negative test results.
To Apply
Please submit a cover letter outlining why you are a great fit for this position, resume, and 3 professional references to hiring@communityempowermentfund.org with the subject “Advocacy Manager.” We strongly encourage sharing your experience managing advocacy campaigns in your cover letter. Applications will be reviewed on a rolling basis and will remain open until filled.
CEF is an equal opportunity employer, and strongly encourages applications from people of color, persons with disabilities, women, LGBTQI-identified people, and people with lived experience with homelessness or poverty.
Member Services Coordinator (Durham)
Position will remain open until filled
Position Summary:
The Member Services Coordinator (MSC) position is a part of the core program staff and co-leads CEF’s Durham office. The MSC stewards all services provided to CEF’s Members in the Durham office and works collaboratively with the leadership of CEF’s Chapel Hill program to ensure consistent and equitable services across our two geographies. The MSC also maintains CEF Durham’s relationships with a wide variety of local service providers, and represents CEF in collaborative spaces within Durham County’s human services systems, and will manage special projects specific to the Durham geography. This position works closely with the Durham staff team to support office operations, including providing in-person support in the office several days a week, facilitating and supporting teams of volunteers, supervising staff and interns, and participating in and co-facilitating regular staff team meetings. Some of the MSC’s work may be completed remotely, but most require an in-person presence. When working in the office the MSC is expected to model and hold volunteers and staff accountable to all CEF’s safety procedures associated with COVID-19.
Responsibilities:
Partnerships & Special Projects: (30%)
- Represent CEF at Durham County service collaborations and partnerships including Family by name list, Chronic Homeless by name list, Housing Services Advisory Committee (HSAC), and Coalition for Affordable Housing and Transit (CAHT).
- Ensure adequate CEF representation at Durham-specific coalition spaces as needed (such as COVID emergency response coordination work groups).
- Establish new and maintain existing partnerships with nonprofit, government, and community organizations to cultivate two-way referral pathways and service integrations and manage CEF’s referral materials, as well as communicate consistently with partners to ensure effective transmission of necessary information.
- Manage Durham-specific partnerships including Wheels 4 Hope, and Kramden Institute’s computer referral program.
Steward Member Services Policies and Practices: (25%)
- Participate in collective cross-geography policy and practice-building processes for Member Services (confidentiality, grievances, conflict resolution, etc).
- Participate in cross-training among teams to fill in at either office.
- Uphold confidentiality and safety standards.
- Steward an effective case-conferencing system for staff and Advocates to check in, collaborate, and troubleshoot challenges in order to better serve CEF Members.
- Provide technical assistance, along with Advocate Program Coordinator, to CEF’s volunteer leaders and Advocates in providing services to Members and achieving program outcomes.
- Coordinate logistics of language access for Members requiring services in languages other than English.
- Provide program-specific data and anecdotes for use in grant writing and individual donor solicitation.
Team Supervision & Support: (20%)
- Provide in-office staff support several hours per week ensuring delivery quality of member services, and support the Advocate team in responding to complex or crisis situations that arise.
- Co-coordinate office closure practices with the DU Advocate Program Coordinator.
- Co-facilitate weekly staff meetings for Durham team alongside the Advocate Program Coordinator.
- Co-facilitate weekly case conferencing at the MAC team meetings alongside Advocate Program Coordinator to provide resources and support when navigating complex or crisis situations.
- Supervise Durham’s orientation and intake process for new CEF Members.
- Supervise the following teams (these are all volunteer positions):
- Durham Housing Team
- Manage MSW interns, including communication with schools, choosing appropriate candidates, choosing projects, and weekly supervision.
Resource and Financial Coaching Development and Database Management: (15%)
- Create and update listings based on community feedback.
- Train and supervise volunteers to verify the accuracy of information in existing resource database listings.
- Write and design content for Financial Coaching modules to be built into CEF’s interactive Connect database with relevant, accurate, and up-to-date information, functionality, and user interface design to support CEF’s person-centered support model.
- Represent the Durham office on the Resource and Financial Coaching team.
- Participate in developing evaluation measures for CEF services including processes for tracking Member outcomes.
- Assist with program data collection for funder reporting and dissemination of outcomes for any other requests.
- Lead the Durham team in implementation of CEF data standards and supports data quality in all programs and operations.
- Update and improve the resource database to ensure maximum access for a diverse community of users.
- Manage Durham County content in CEF’s OCConnect.info resource database.
- Managing a community-led financial coaching process including coordinating with banking partners to facilitate classes, doing outreach to Members, and planning sessions.
CEF Team Member: (10%)
- Actively participate in CEF staff meetings, caucuses, retreats, board meetings, and organizational decision-making.
- Participate in Member Services Leadership Team Meetings.
- Work collaboratively with team members when necessary.
- Engage actively in efforts to improve CEF’s outcomes, impact, and methodologies.
- Embody CEF values and guiding principles, participate meaningfully in meetings, work collaboratively with coworkers, and engage in CEF in ways that are informed by social justice frameworks including, but not limited to relationship-based support, trauma-informed care, harm-reduction, and motivational interviewing.
- Follow CEF financial procedures, including timely reporting of expenses, clear communication around debit card needs, and participation in budget creation.
Position Qualifications (Required unless indicated as “preferred”):
- Minimum of 3-5 years direct service with people experiencing homelessness or other crisis work preferred.
- Excellent interpersonal & communication skills – ability to work effectively in varied professional, socioeconomic, and cultural contexts with people across abilities and neurological differences, and from diverse racial, socioeconomic, educational, cultural, religious, and ethnic backgrounds.
- Whole person and healing-centered approach to Member Services.
- Strong understanding of at least two of the following and willingness to learn the others and apply them in organizational, program, and policy design and implementation:
- Racial Equity
- Trauma Informed Care/Healing Focused Engagement
- Transformative Justice
- Housing First
- Harm Reduction
- Ability to design and implement systems that build towards efficient, collaborative, and effective cross-sector partnerships.
- Strong group project management, team facilitation, training and individual and group supervision skills including an understanding of complex group dynamics, preferred.
- Proficiency in Microsoft Office and Google Suite, preference for experience with client file maintenance in a social service setting.
- Comfortable with and/or willing to learn new communications technology and database systems (i.e., Slack, Asana, Salesforce).
- Works well independently, satisfies deadlines, prioritizes diverse workload effectively and maintains own motivation on multiple long-term and short-term projects.
- Shared commitment to CEF’s mission.
- Degree in Social Work, preferred
An ideal candidate will have:
- Critical thinking skills
- Curiosity to learn more
- Ability to communicate clearly about needs and boundaries
- Exceptional listening skills
- Strong project management and organizational skills
- Ability to build supportive and authentic relationships with people of diverse backgrounds and abilities
Salary and Benefits:
This is a full-time, salaried position. The Member Services Coordinator is expected to work an average of 40 hours per week and will be paid $44,000 in annual salary. This position is also eligible for 100% employer-paid health insurance; a 401(k) plan with 4% employer match; optional employee-paid dental and vision; paid vacation, sick, and holiday leave; life insurance; and a professional development stipend. See an outline of CEF’s benefits here. All CEF staff are expected to be fully vaccinated against COVID-19 and submit weekly negative test results.
Please submit a cover letter outlining why you are a great fit for this position, resume, and 3 professional references to hiring@communityempowermentfund.org with the subject “Member Services Coordinator.” Applications will be reviewed on a rolling basis and will remain open until filled.
CEF is an equal opportunity employer, and strongly encourages applications from people of color, persons with disabilities, people with lived experience of homelessness, women, and LGBTQ applicants. Thank you for your interest!